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amstein

DELIVERY
amstein¬†pieces are made to order in small limited batches. once everyones orders are in and order dates are closed, production normally takes 8-10 weeks. some pieces can take less time, so keep an eye on the specific product page for details. sometimes we make a few extra to have in stock, so it’s always worth checking product pages to see any pieces are available.

on receiving the finished products from our manufacturer, they are then packed and posted out to you, taking the following shipping estimates – for uk 2-3 working days. for europe 5-7 working days, for worldwide 7-10 working days. you will receive an email with your tracking details.

customers outside of the uk may be charged taxes or duties fees, payable on receipt by the customer. some orders may experience customs delays. both these variables are unfortunately out of our control and we are unable to provide estimates.

variation
amstein products are made with natural materials that have natural variation, using hand made processes. no two products are exactly the same. on delivery, products may vary slightly from website images – exact shade of colour, variation across material surface or in hand finishes – expect and treasure these variations.

returns
we accept returns within 14 days of delivered goods. these can be found a new home using our waiting list. exchanges are unlikely as products are made to order, but worth checking.

returned goods can only be accepted in their original condition. our natural materials have a natural finish, so take great care when handling – goods that are marked, damaged or dirty cannot be accepted for a refund. please return items with their order sheet, in their original packaging and dust bag, with any card inserts and tags.

returns must be sent using a tracked and fully insured delivery service. please send notification of your return to hello@amstein.co.uk within 7 days of receiving your purchase, including your return tracking details, order number and reason for return.

please send return goods to:

CUSTOMER RETURN
amstein
34 southwell road
London
SE5 9PG

all refunds exclude shipping costs, customs and import duties.
refunds will be credited to your account within 10 working days of receipt.

CONTACT
we love hearing from you, drop an email to hello@amstein.co.uk. please bear in mind amstein is a small business and we’ll reply as soon as we can.

CREDITS
design studio connie
build cliff studio
photography tian khee siong
copy simon yewdall